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26A Line Manager is not updating after a Promotion/Transfer/Change Assignment

edited Mar 20, 2026 6:45PM in Workforce Management 2 comments

Summary:

After implementing 26A, I've been running into issues of line managers not being able to see their employee after they were transferred or promoted. Their org chart is correct, redwood says the employee is reporting to the correct line manager.

But the line manager isn't able to find them listed in their Team Activity Center or see their time card. I have ran Refresh Manager Hierarchy process but that doesn't fix the issue.

Current workaround is making a correction to their promotion/change assignment action, changing the line manger, submit and correct it again to the correct line manger. After running the Refresh Manager once more, then the line manager can see their new employee.

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