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Invoke Access Case and Use OIA Case Interview

in Help Desk

Summary:

Hello Experts,

We have few question on the Employee Friendly Case Page as presented by Chris on HCM – Case Management for Employee Relations and Investigations (HR Help Desk) — Cloud Customer Connect on 30:33 where he tried to Access Case based on Interview. It appears that the Interview has modelled on Oracle Intelligent Advisor and deployed using Intelligent Hub.

Question for this use case

  1. How do we deploy Oracle Intelligent Advisor interview on the screen shown in screenshot?
  2. Can this interview be also deployed as an action plan in any way ?

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