Service Requests option not visible under Navigator > Service in Oracle Fusion Service

Summary:

We are currently implementing the Oracle Fusion Service module for the first time and have encountered an issue where the Service Requests option is not visible under the Service menu in the Navigator.

We have enabled the Service Offerings and assigned the seeded roles to users using documentation https://docs.oracle.com/en/cloud/saas/fusion-service/fssug/enable-service-center.html

We would appreciate guidance on:

• Required role/privilege assignments to expose the Service Requests menu item
• Any setup steps or feature opt-in needed to enable Service Requests visibility post-implementation
• Whether a specific offering or functional area needs to be enabled in the Setup and Maintenance workarea