Email scheduler - is it possible to re-evaluate Contact fields before sending
Hi everyone,
I’m facing a challenge with some promo campaign in Oracle and would really appreciate your insights.
Context:
- The campaign is configured as a promotional campaign
- We are using email scheduling with restricted send times (Monday–Friday, 8:00 AM–7:00 PM).
- before the Email Sent step, we have a decision step that is checking the current value of the specific Contact Fields.
If yes, it is push to Email Sent step (with Scheduler option activated in it)
Issue:
When a contact reaches the “Email Sent” step outside of the allowed sending window, they remain queued until the next available time slot.
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