Payroll generating regional tax withholding card from emergency contact information

Summary: Payroll is generating regional tax withholding card entry based on emergency contact address

Content (please ensure you mask any confidential information): Employee living and working in Utah and was hired in Utah had Hawaii tax withheld even though the home and primary work address and work location were always Utah. The employee has an emergency contact with an address in Hawaii. This is also impacting 2 other employees (California and Pennsylvania) where their addressees had nothing to do with those states but they had emergency contacts in those states.

Has anyone else since this happen. Two examples happened before US OPTE was installed and one was after US OPTE was installed.