Which License Required for Creating Maintenance Work Orders From Internal Help Desk Request ?

Summary:

Which License Required for Creating Maintenance Work Orders From Internal Help Desk Request Edit Page?

Content (please ensure you mask any confidential information):

We Can't find Create Maintenance Work Order Section in Internal Help Desk Request Page on Production Instance, Despite having it enabled on Test Instance.
And we ensure that the whole setup is done correctly

Creating the profile Option and make it Y on site level
◦ Profile Option Code: SVC_NG_ENABLE_MAINTENANCE_HELPDESK
and Added it to The REST APIs Category also

which part are we missing ? does it require any license preventing this to Appear on Production instance ?