Is there a way to filter the list of SRs by Primary Contact email address?
in Help Desk
Summary:
My client would like to pull a quick report out of the UI to show Primary Contact name and email, I know we can add Primary Contact Email Address to the layout but I can't see in adaptive search where this sits.
If we add the email columns using the Manage Columns action in the SR list view page, it only shows external email addresses and not internal, there is no option for Primary Contact Email.
Am I missing something? Has anyone been able to enable this field to filter on?
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