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"Ask Oracle" banner does not appear in guided journey - AI AGENT - Redwood

edited May 15, 2026 7:47AM in Order Management

Summary:

Hi,
I have created a custom version of the existing Sales Order Assistant single agent and activated it successfully. Subsequently, I created a guided journey, added this custom agent to the workflow, and published the journey.

However, when I use the preview mode, I am unable to see the "Ask Oracle" banner that is expected to appear. I have verified that I have all necessary roles and access permissions, and have carefully followed all steps outlined in the referenced implementation document.


This is for redwood
Thank you for your assistance.

https://docs.oracle.com/en/cloud/saas/readiness/scm/25d/order25d/25D-order-mgmt-wn-f39928.htm#Steps-to-enable-and-configure

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