Request more information not clickable.

Summary:

Neither hiring manager nor recruiter is able to click on "request more info" option.

Content (please ensure you mask any confidential information):

In candidate application profile, neither hiring manager nor recruiter is able to click on "request more info" option. It is ready only though privileges are there in both the roles. what might be the solution for this?

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):