How can we have auto assignment without Agents marking Availability BUT without overloading an agent
in Help Desk
Hi Folks,
There is one concern that if there are 10 agents, we want to know how the SR's gets assigned to each agent?
Is it that after 1 Agents capacity is reached than the others are getting tickets? Also, the agents have not marked themself as Available?
What is the exact functionality? can anyone suggest.
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