Avoid Toll Roads in Technician Navigation from OFSC

Idea Summary

Automatically configure OFSC navigation to avoid toll roads when redirecting technicians to Google Maps, reducing costs and improving route efficiency.

Business Problem

Currently, when a technician uses the navigation option from OFSC to travel to a customer location, the default route suggested includes toll roads.

This creates the following issues:

• Increased operational costs due to toll payments
• Lack of control over routing preferences
• Inconsistent technician experience
• No default configuration to avoid toll roads

The system prioritizes toll routes by default, which is not aligned with cost optimization goals.

Proposed Solution

Enhance OFSC navigation behavior so that when a technician selects the navigation option: