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HCM Communicate: Employees With Suspended Or Inactive Assignments Are Not Receiving Emails

Summary:

HCM Communicate: Employees With Suspended Or Inactive Assignments Are Not Receiving Emails


Content (please ensure you mask any confidential information):

Hi everyone,

In HCM Communicate, we noticed that employees with Suspended or Inactive assignments do not receive campaign emails, even if they match the audience criteria.

We would like to know:

  1. Is this the intended standard behavior? only inactive assignment should be excluded in our customer.
  2. Is there a way/workaround to include these inactive/suspended assignments in communication deliveries?
  3. If it's a hardcoded restriction, is there an existing Enhancement Request (ER) to make this optional?

Any insights or documentation on this would be very helpful.

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