You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Can 'Internal' showing up on the 'Create Request' drop down be changed to 'Finance'?

edited Jun 10, 2026 3:05AM in Help Desk 3 comments

Summary:

Hi,

We are planning to use 'Internal Service Request' for Finance, and HR Helpdesk for HR related Service Requests. Can the 'Internal' appearing on the 'Create Request' drop down on the 'My Help' page be changed to 'Finance' so that it is intuitive for employees to select 'HR' for HR Service Requests and 'Finance' for Finance related Service Requests. "Internal" is not that intuitive for the employees.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

26A


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!