Custom Smart Actions are not working in Service Request Details Page

Summary:

Custom Smart Actions created for Service Request object are not appearing on the Service Request Details page, while similar actions created for Sales (Account object) are visible and working.

Content (please ensure you mask any confidential information):

I have created a custom Smart Action named “OFS Debrief Sync” for the Service Request object under the Service Center application.

The action is enabled and configured similarly to another Smart Action I created for the Sales (Account) object (“OFS Debrief Data Sync”), which is working correctly and visible on the Account details page.

However, the issue is:

• The Sales Smart Action