Still no 'merge contacts' feature?!
in Eloqua
Is there still no way to merge contacts in Eloqua? Is this something Oracle will consider implementing at some point in future?
Example scenario:
- Jane Doe exists in SF (and ELQ) from years ago as jane.doe@example.com
- Jane performs a new activity with jdoe@example.com as her email address
- New ELQ contact and subsequent SF lead are created
- SF lead is converted into old/existing SF contact because we can see it's the same person, but that doesn't update the email address to the new one
- Two contacts now exist in ELQ: jane.doe@example.com with all the history and jdoe@example.com with the new activity and lead score. Both have the same SFDC contact ID.
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