Payables Agent does not retain learning

Summary:

Payables Agent does not retain learning

Content (please ensure you mask any confidential information):

The agent incorrectly identified the supplier's name on the invoice. I opened the source document, selected the correct information, and clicked Apply Learning. I received a confirmation that the changes were saved and confirmed that they should apply to similar invoices.

However, when I return to the same document, the learning has not been applied. Additionally, when I process a similar document, the same field is still populated incorrectly.

Has anyone faced the same issue?

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