You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Escalation triggers the BPM absence expiry notification

Summary:

In the Absence Approval Task, the creator should receive an expiry notification only when the approval has genuinely expired. Currently, the configuration of adding the Creator as a recipient under Task Status "Expire" is also triggering expiry notifications during escalation events. This unintended behavior results in the creator receiving expiry mails when the task is escalated, which is incorrect. The challenge is to prevent expiry notifications from being sent during escalation while ensuring they are delivered upon actual task expiry.

If anyone knows how to resolve this, please share the steps to ensure that the creator receives an expiration notification only when the request has truly expired

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!