Referenced return for covered item fails because associated coverage subscription is already ended
Hi,
We have a case where an item + coverage (Extended Warranty) were shipped to the Customer.
then after few months the Extended Warranty, which uses Subscription Module closed by Subscription User
Now, there is the need to create reference return for the covered item, but since it is required to also return the Coverage line, Order Management Validation errors out saying that the subscription was already ended. which leave us with no option to return the Finished good product
What is the best practice when there is a need to return goods which their associated coverage lines already closed in subscription management ?
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