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We have a functionality where selecting a value in one DCL field should dynamically filter for other

edited Jun 30, 2026 2:24PM in Sales

Summary:
We have a functionality in Oracle CX Sales where selecting a value in one DCLfield should dynamically filter the values in a dependent DCL field.

Content (please ensure you mask any confidential information):
On the mobile app, when selecting a value in the dependent DCL field, an additional field appears at the top of the page. Clicking on this field shows “No Results”, even though the correct values are displayed right below it. This top field should not appear, or it should behave consistently with the standard DCL functionality (similar to how the parent field works without showing this extra field). Expected Behavior: The dependent DCL field should display values directly without showing an empty top field that returns “No Results”.

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