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Redwood Add Absence experience best practices

edited Jun 26, 2026 10:35PM in Workforce Management 5 comments

Summary:

We're getting some user confusion as we expand the Add Absence functionality to additional portions of our population. Specifically, confusion on the start time duration and end time duration on a range of dates . Users don't initially realize the default (typically 8 hours) will apply across all days and they can toggle to edit individual dates. They see a duration and don't realize it's the "total" duration so they think there is a discrepancy in the number of hours. Have any other customers had similar feedback and how have you supported users through the entry?

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