Settle Customer Claims Error - Enter valid reason
Summary:
Hi,
We are implementing ChRM for customer deductions and settlements.
After claim is approved, submitted Settle Customer Claims job.
But the job got warning saying there is a failure
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Settle Customer Claims Execution Report:
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Execution Starts On : 07-02-2026 10:28:32
Request ID : 69575
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Input Parameters
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Business Unit : XXXXXXX
Bill-to Account :
Claim :
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Execution Results
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Claim Number : DED10000
Bill-to Customer : XXXXXX CUSTOMER
Bill-to Account : 90909090
Claim Amount : 100.00 USD
Resolved Amount : 100.00 USD
Status : FAILED: Unexpected error.
: You must enter a valid reason code.
: ORA-01403: no data found
ORA-20001:
ORA-06512: at "FUSION.APP_EXCEPTION", line 61
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Number of claims successfully settled : 0