Assistance Required – HR Role Not Overriding Line Manager Personalization

Summary:

Dear Expert,

We have implemented a personalization for the Line Manager role to hide employee personal details. However, the same user also has an HR role, through which she should be able to view those personal details.

Based on my understanding, since the HR role has broader access than the Line Manager role, I would expect the HR role privileges to override the Line Manager restrictions. However, this is not happening in our case.

We are following the navigation:

My Client Groups > Personal Details

The user is still unable to view the personal details, even though she has the appropriate HR role assigned.