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HMRC Data Retrieval Process SAML Token Not Received

in Payroll and Global Payroll Interface (GPI) 1 comment

Hi all,

We are in the process of transitioning to Oracle Cloud Payroll (UK) and have submitted our first 'HMRC Data Retrieval Process', however the process completes successfully retrieving zero messages (tried all types, P6, SL1 etc).

When examining the log file, we see the following: -

Evaluating SAML Token
SAML Token not received

We have completed the configuration of the TRU for the RTI Credentials Sender ID and Hidden Authentication Value, we've also updated the latest GOT Numbers (High Watermarks) for all documents.

Has anyone ever experienced this before for their first retrieval submissions when moving to Oracle? Are there additional configuration steps missing?

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