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Duplicate check not working correctly

in Recruiting, Opportunity Marketplace 1 comment

Summary: Duplicate check not working correctly

Content (please ensure you mask any confidential information):

We have a live scenario where duplicate check isn't working as expected.

Prior to creating an offer when check duplicate was done it showed there was no duplicate record.

Later before sending for the background check request, Recruiter took another look at the candidate application and saw that the candidate previously worked with the organization. When Recruiter did the manual check there was an ex-employee record for the candidate.

In this scenario, how do we move forward? Do we need to cancel the offer, then merge the profiles and then re-create the offer on the ex-employee profile? We don’t want to cause any additional issues on the back end.

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