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Ability to Cancel Pending Adjustments After Invoice Is Fully Paid

We have identified a limitation in Receivables adjustment processing and would like to understand if there is any existing functionality, enhancement request, or planned roadmap item to address it.

Current Behavior:

  • Adjustments can only be withdrawn for further research and cannot be directly canceled.
  • If an invoice becomes fully paid while an adjustment is still pending approval, the adjustment can neither be withdrawn nor canceled.
  • The adjustment continues to appear in the approver's worklist as Pending Approval, even though it is no longer valid from a business perspective.
  • Users who originally submitted the adjustment have no option to remove or cancel it once the invoice balance reaches zero.

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