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locked out of my Always Free tenancy

in OCI - General 1 comment

Hello Oracle team,

I am locked out of my Always Free tenancy. I simply forgot my password (my MFA was fine — this
is NOT an MFA problem). The self-service "Forgot Password" flow does not help me, because the
password reset email never arrives — I have checked my inbox and spam folder many times, over
several hours and multiple attempts, and nothing is ever delivered. I administer this account
myself, so "contact your tenancy administrator" is not an option.

A Live Chat agent already queued an MFA reset for me (Incident ID: 260730-000917), but that does
not solve my actual problem: I need a PASSWORD reset (or a fix for the reset-email delivery).

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