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Free Tier signup blocked "duplicate account" error

in OCI - General

Subject: Free Tier signup blocked "duplicate account" error, 85 days after requesting old tenancy deletion

Hi all,

I'm trying to sign up for a new Oracle Cloud Free Tier account (billing country: Australia) and hitting this error:

"It looks like you already have an account using a different email address. Oracle allows one promotion per person."

Background: I previously had a Free Tier tenancy (Cloud Account Name: markdeller, SubID: 8058354, Plan ID: 11828305) and requested its deletion on 9 May 2026 in order to sign up again with a different home region. I received the suspension notice confirming the deletion request was received.

Oracle's own documentation states tenancy deletion completes within 30 days of the request. It has now been ~85 days, and I'm still blocked from creating a new account with the duplicate-account error above.

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