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Password Reset not working, instance running fine

in OCI - General

Summary:

Unable to log in to my Oracle Cloud Infrastructure (OCI) account because password recovery emails are never delivered to my Gmail account. The issue has been ongoing for more than a month despite multiple support cases and troubleshooting.

Content (please ensure you mask any confidential information):

I am unable to log in to both my Oracle Cloud account and Oracle Support account because the password recovery email never arrives.

  • Compartment/Tenancy: zennez
  • Username/Email: r****.g*****@gmail.com

I have already:

  • Used the Forgot Password option multiple times.
  • Contacted Oracle Support multiple times through the Oracle Support portal, but the issue remains unresolved.
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