SLA not deriving Natural Account based on the Credit Reason for CM transactions

Summary:

Hi team,

We have a requirement to derive the Credit Memo revenue line natural account based on the Credit Reason selected at the CM transaction header level.

To achieve this, we configured SLA and set up the mapping set for the Credit Memo Reason Code and respective natural account. The screenshots of the setups along with the transaction are attached in the Word file.

We notice that the system is deriving only the natural account, which is set as default.

In our case, we selected the Credit Reason as "Coupons" which should have derived natural account 43065, but instead we are getting 43075 (which is default at mapping set).