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Help Desk tickets not getting created via email channel all of sudden

in Help Desk 2 comments

Summary:

Hi All,

We are currently having email forwarding rule and tickets are getting created in help desk via email channel.

Eg: If any person send an email to abc@xyz.co.in these gets forwarded to xxxxxxx.intservice.incoming@workflow.mail.us6.oraclecloud.com

It was working fine and all of sudden tickets are not being created. All profile options and scheduled processes are looking fine. And I tried sending email directly to xxxxxxx.intservice.incoming@workflow.mail.us6.oraclecloud.com but still tickets are not being created in Oracle.

In both cases (sending email to company email / sending email directly to oracle registered email) tickets are not getting created.

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