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Instance is disabled and will not accept any action requests.contact customer support to reenable it

Hello,

My long-standing Always Free VM.Standard.A1.Flex instance was administratively disabled after the updated Ampere A1 Always Free allocation took effect.

Instance details:

  • Account type: Always Free / Free Tier
  • Region: sa-saopaulo-1 — Brazil East (São Paulo)
  • This is my tenancy's home region
  • Previous configuration: 4 OCPUs and 24 GB RAM
  • Required new configuration: 2 OCPUs and 12 GB RAM
  • Current lifecycle state: Stopped
  • Boot volume: 100 GB, still visible and attached
  • A manual boot-volume backup is currently being created

The OCI Console displays a notification instructing me to resize or reprovision the instance to remain within the updated Always Free limits.

When I try to edit the instance, select 2 OCPUs and 12 GB RAM, and click “Save changes,” the following API error is returned:

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