Add SR Number as a Hyperlink in the email when a ticket is assigned to an agent and sends an email
in Help Desk
Summary:
Hi Everyone,
We are currently triggering email notifications via object workflow to Help Desk Agent when a ticket is assigned to them with the following template
Hi Manikanta,
SR No.: HRHD0000726666
You have been assigned a SR in the HR Ops queue.
Please login into the HR Help Desk module to review this SR.
Currently SR Number is added as a text only but would like to check if we can add it as a hyperlink so that agents can directly click on the SR No which will route them to the ticket instead of copying the number and searching in the help desk or checking for assigned tickets
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