Oracle Fusion Collections Dispute Approval Workflow Enhancement

Summary:

We would like to seek clarification on whether the following business requirement can be achieved in Oracle Fusion Collections using standard functionality or through supported configuration.

Current Configuration

• Disputes are raised from Collections → Transactions.
• Disputes follow an approval workflow based on the dispute amount:
  • Disputes below 5,000 require single-level approval.
  • Disputes above 5,000 require two-level approval.
• Once the dispute is approved, the system automatically creates a Credit Memo.

Business Requirement

When the Debtors Team raises a dispute against an invoice, the dispute should first be routed to the creator of the original invoice for review/approval instead of following the current amount-based approval hierarchy.