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Password reset dispatched by Oracle Chat Support but never delivered — Free Tier

in OCI - General

Summary:

Oracle Chat Support triggered a password reset from their side and confirmed it was dispatched, but it never reached my mail server. I'm the sole administrator on a Free Tier tenancy and cannot sign in.


Content (please ensure you mask any confidential information):

On 2026-08-21 at 10:19 KST, Oracle Cloud Chat Support sent a password reset notification for my tenancy and confirmed it had been dispatched. Nothing arrived. The agent then referred me here, citing their process document for Free Tier accounts.

This is not recipient-side filtering. What I verified:

  • No inbound record from Oracle in my mail provider's delivery log — not delivered, not spam, not quarantined
Tagged:

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