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Attachments are not visible in email to the Requestor in HR Help Desk when Agent compose a message

in Help Desk

Summary:

Hi All,

We are currently encountering an issue where Agents are attaching documents while composing message but when the email is received by the requestor they are only seeing the text in the email but not the attachment. We checked the attachment size and it is around 1.5MB only.

But if I navigate the the Help Desk in Oracle , I could see the document which is attached by the Agent.

Not sure why the requestor is not receiving the attachments via email.

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