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Account upgrade stuck in progress

in OCI - General

Summary: My account upgrade from Free Tier to Pay As You Go has been stuck at "Upgrade is in progress" for more than 24 hours, and I cannot open a Service Request because the Support Center says my tenancy is not entitled until the account is upgraded.

Content: Home region is ap-seoul-1 (South Korea Central, Seoul). Account type shows Promotional and plan type still shows Free Tier.

What the Console shows: Billing and Cost Management, Upgrade and Payment page says "Upgrade is in progress. You will receive an email when the upgrade is complete." The plan type still shows Free Tier. The Subscriptions list still contains only the original Universal Credits infrastructure subscription, and no new Pay As You Go subscription has been created. Payment History is completely empty, with no charge at all, not even a card verification charge. A credit card is registered as the payment method and it is not expired. I have not received any confirmation or failure email.

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