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PAYG-upgraded Always Free A1 instance disabled (ap-mumbai-1) — SR #16137043 filed, requesting restor

in OCI - General

Hi Oracle team,

Following the Always Free Ampere A1 compute limit change, my instance is administratively disabled and rejects all action requests (Start, Detach Boot Volume) with: "Instance is disabled and will not accept any action requests. Please contact customer support to reenable."

Region: ap-mumbai-1

Status:

  • Tenancy already upgraded from Always Free to Pay As You Go (confirmed)
  • - Service Request already filed: SR #16137043 (via Billing Support Request, since Technical Support Request is currently blocked on this tenancy)
  • - I'm also unable to file a normal Technical Support Request because "Create a support account" fails with SUPPORT_ACCOUNT_NOT_FOUND (403) — a separate MOS account provisioning bug on this tenancy
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