MFA reset failed due to “system dependency” after successful identity verification

Summary:

Sole administrator is locked out of an OCI Always Free account because the old MFA device is unavailable.

Content (please ensure you mask any confidential information):

Hello Oracle Team,

I am the owner and sole administrator of an OCI Always Free account. I no longer have access to the Oracle Mobile Authenticator registration on my old device, and I do not have a bypass code.

I contacted OCI Live Chat and successfully completed identity verification. The agent submitted an MFA reset request and advised me to wait for up to two hours. However, the old MFA device was still requested after the waiting period.