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PAYG upgrade initiated before the restoration deadline, but still pending

in OCI - General 1 comment

I found a response on another Customer Connect discussion that appears directly relevant to my situation.

An Oracle employee stated on August 20 that customers whose A1 instances were administratively disabled due to the new Always Free limits must:

  1. Upgrade the tenancy to Pay As You Go.
  2. Submit a Service Request requesting restoration.

The response states that the deadline to submit the restoration request is August 24, 2026.

My situation is that I initiated the Pay As You Go upgrade on August 19, 2026, well before the August 24 deadline. However, Oracle has kept my upgrade in “Upgrade in progress” for more than 7 days.

Because the upgrade has not completed, my tenancy continues to show

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