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Free Tier to Pay As You Go upgrade stuck in progress for 5+ days

in OCI - General 1 comment

Hello,

I initiated an upgrade of my existing Oracle Cloud Free Tier account to Pay As You Go on August 22, 2026.

The credit card verification was successfully processed for SGD 138.19 and was subsequently reversed by the bank.

However, the upgrade has now been pending for more than five days.

Under Billing & Cost Management > Upgrade and Manage Payment, the exact message is:

“Your upgrade is in progress. You will receive an email confirmation when your upgrade is completed.”

The Plan Type still shows “Free Tier”.

My existing subscription information is:

  • Subscription ID: 7956297
  • Name: Universal Credits
  • Type: Infrastructure
  • Status: Active
  • Start date: Oct 10, 2020
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