Ability to Apply Collection Strategies and Send Reminder Letters at Individual Invoice Level
We are using Advanced Collections and have configured Manage Collections Scoring and Strategy Assignments at the account level.
However, because the collection strategy is assigned at the account level, it can result in situations where an account already has an invoice that has progressed to a formal notice of default (dunning/legal notice) stage, while a newly overdue invoice on the same account is automatically included in the same communication cycle.
This means that the new invoice may appear in a formal collection letter even though it has not yet gone through the required collection process, such as a reminder or dunning notice. This is not desirable, especially when building a compliant and well-documented collection case before transferring outstanding receivables to a collection agency.