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Can messages and conversation history be included in Audit History in Oracle HR Help Desk and Cases

edited Sep 3, 2026 8:55AM in Help Desk

Summary:

We need to determine whether messages and conversation history associated with an HR Help Desk and cases can be captured and displayed within the HR Helpdesk Audit History, in addition to standard field-level changes.


Content (please ensure you mask any confidential information):

We are implementing Oracle HCM Cloud HR Help Desk and would like to understand whether the messages/conversations exchanged on a HR Helpdesk and Cases can also be included in the Audit History.

Specifically, please confirm whether Audit History can capture and display:

  • Messages/comments added by employees, agents, or other HRHD Agent/case workers.
  • Conversation history, including the date/time and user who added the message.
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