How to Build Product Hierarchy Navigation and Display Related Knowledge Articles in DCS

This post outlines a reference approach to build a Customer Portal-like product navigation experience in Digital Customer Service (DCS) / Fusion Service.

In some customer portal implementations, users browse products in a hierarchy, such as parent product groups, child product groups, and final product items. When the user selects a product, the portal displays relevant or popular Knowledge articles linked to that product.

This behavior may not be available as a single out-of-the-box DCS component, but it can be achieved through customization by using the available Fusion REST APIs.

Disclaimer:

This is a reference approach only. The implementation should be reviewed and adjusted based on the business requirement, product model, security rules, language setup, and UI design. It is recommended to validate this first in a non-production environment.