When adding a line to a Sales Order, unable to search using the Customer Item
Summary:
We are on the Release 26C we are unable to add a line by searching using the Customer Item number. We are also unable to see the corresponding Customer Item on a line that was added using the standard Item number.
Steps performed so far:
- Ran the ESS job to create index definition and perform initial ingest to OSCS for Item Keyword Search.
- Ran the index for Trading Partner Item (Customer Item Details).
- Ran the index for Items on the Redwood page (.Customer Item,Customer item description, Relationship Description)
All indexes currently show Ready status.
The Item Class - Root Item security is not set to Public. Will this have any impact if so how can we overcome this issue?
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