You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Inbound email messages showing in svc_inbound_messages table with status as ORA_SVC_FAILED

in Help Desk 1 comment

Summary:

Hi All,

We have an issue currently with HR Help Desk where the inbound emails are displaying in svc_inbound_messages table with status as ORA_SVC_FAILED and Object ID is Null for few cases.

These failed cases are mix of External customers,new joiners,exisitng Active employees

We have checked the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST which is currently set to "Y" But not sure why the tickets are not being created in Help Desk


Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

26B


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!