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How to Install and Configure CCS Attachment Plugin in Oracle Field Service (OFS)?

edited Sep 8, 2026 3:24PM in CX Apps

Hello Experts,

I am looking for guidance on installing and configuring the CCS Attachment Plugin in Oracle Field Service (OFS).

Could someone please help with the following:

  1. What are the prerequisites for installing the CCS Attachment Plugin?
  2. Where can the plugin package be obtained?
  3. What are the installation and deployment steps in OFS?
  4. Are there any specific configurations required on the OFS side (Plugin Framework, Forms, Activity Layout, User Types, etc.)?
  5. Does the plugin support both image and document attachments?
  6. Are there any Oracle documentation references or implementation guides available?
  7. Has anyone successfully deployed it in production, and are there any known limitations or best practices?
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