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Oracle Cloud Free Tier account creation blocked — Incident 260904-001046 pending for 10 days

edited 5:25PM in OCI - General

Summary:

Oracle Cloud Free Tier signup fails after successful card verification. Customer Service Incident 260904-001046 has been pending for 10 days without a response. I am requesting a manual signup/profile review or escalation to the appropriate team.

Content (please ensure you mask any confidential information):

Hello Oracle Cloud team,

I am looking for assistance with an Oracle Cloud Free Tier account creation issue.

I have never successfully created an Oracle Cloud account.

During signup, my payment card verification completes successfully and I can see the corresponding Oracle authorization from my bank. However, after the payment verification succeeds, the account creation fails at the final step with the following message:

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