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Free Tier MFA recovery blocked by unavailable historical card details — Incident 260904-001261

in OCI - General

Summary:

I am the sole administrator of an OCI Free Tier tenancy and lost access to my MFA device. Oracle Live Chat confirmed that the standard MFA reset cannot proceed because I cannot reconstruct the historical card details used at Free Trial registration, and directed me to Oracle Customer Connect for further help.


Content (please ensure you mask any confidential information):

Hello Oracle Community,

I am the sole administrator of an Oracle Cloud Free Tier tenancy and I have lost access to the original MFA device.

I already have an existing Oracle incident: 260904-001261.

I still have legitimate continuing access to an existing OCI compute instance through a previously authorized access method, but I cannot sign in to the OCI Console because of MFA.

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