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milestone showing in progress when it is overdue

in Help Desk 1 comment

Summary:

HR Help Desk Milestones have been configured for Service Requests for 'First Response' and 'Resolution'. The SR is created and the milestones appear against the SR with the due date. The date for first response has passed, the scheduled process has run successfully, but on the SR the Milestone is still showing as 'In Progress' rather than overdue. Is this expected behaviour?

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26C Redwood Next Gen HR Help Desk


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