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Always Free tenancy - sole admin locked out; reset emails never arrive. Escalation path?

edited 12:55PM in OCI - General

Hello Oracle Community,

I am the sole administrator of an Oracle Cloud Always Free tenancy and I am completely locked out. I have read many similar threads here and would be grateful for guidance on the correct escalation path.

My situation:
- Sign-in fails with "Invalid username or password" (Identity Domain: Default). I have tried both the username and email formats.
- Password reset requests are accepted ("notification sent"), but the reset email is never delivered. I checked Inbox, Spam and Junk; there are no mail filters or blocked senders; other Oracle mail reaches this mailbox fine.
- Oracle Live Chat confirmed my account is active (Always Free tier) and verified that the email address on file is correct, but stated they cannot assist Free Tier password cases and directed me here.

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